FASHION WITHOUT BORDERS
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General Information

By placing an order, you accept our Terms & Conditions.

Prices

All prices are in € for all countries.The prices include VAT (more info under ”shipping”). The shipping fee of 6,50€ will be added to the order at check-out. If the order is 100€ or more, shipping is free.

Orders

Select an item of clothing and add it to your shopping cart. You can then choose to continue shopping or to proceed to checkout. Select a payment method: Visa, Visa Electron, Mastercard, American Express, PayPal, etc. After you place your order you will receive an email confirmation.                

Payment

Online payments of the purchases can be made with a valid MasterCard, Visa, etc. or by a provider accepted by Ihsaan & Iman .We only accept cards with billing addresses in one of the countries that Ihsaan & Iman ships to.

Please make sure that the address on your customer account is the same as in the country you are registered in. All prices and product information on Ihsaan &Iman are subject to change without notice.

IMPORTANT PAYMENT INFORMATION:

Our current payment options are:  

1) We accept all credit cards payments as shown in our webstore available card payments. 

2) All customers with Nordea, Dansk, OP, and other Scandinavian bank account holders, living in Finland, Sweden, Norway, Copenhagen, and Iceland.or living outside Scandinavia, can make Direct Payment with Internet Banking transfer, 

Beneficiary:  IHSAAN & IMAN Oy

Bank Name/Address:  NORDEA  Helsinki, Finland

IBAN Account Nr.: FI70 1840 3000 0177 11                            

SWIFT/BIC:    NDEAFIHH

3) For customers in the Euro Zone, please make your payment with direct Money Wire Transfer from your Bank to the IHSAAN & IMAN  bank account. 

Beneficiary:  IHSAAN & IMAN Oy

Bank Name/Address:  NORDEA  Helsinki, Finland

IBAN Account Nr.: FI70 1840 3000 0177 11                            

SWIFT/BIC:    NDEAFIHH

Returns

We gladly accept products for return within 14 days from the day you recieve your purchase.  We accept returns that do not appear to be worn, are in new condition, and are in their original packaging.  The Returns and Exchange is only valid for European Union orders. For hygenic reasons pierced jewelry can not be returned. Returns of Ihsaan & Iman are free of charge.

Refunds

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid to your account within a few days, depending on your bank.

Delivery

The shipping fee for all EU countries is 6,50€, unless otherwise stated during I&I promotion or seasonal sales campaign. For delivery requests from countries outside of the EU, an extra international parcel shipping charge will be applied. If you place an order for more than 100€ the shipping is free within Euro Zones. We will dispatch the orders that the company has approved as soon as possible. Delivery normally takes place 3 to 5 working days after your order has been placed. Delivery times depend on where you want your order to be delivered, though the latest is within 30 days. Ihsaan & Iman is not responsible for any delays caused by customs clearance processes.

If a delivery can not be dispatched, is out of stock, or other reasons, you can cancel the order free of charge.

If packages are not collected, Ihsaan & Iman reserves the right to charge 15€ for the costs we have incurred from dispatching the package. We only ship to home or office addresses and not to P.O. Boxes.

Warranty

Ihsaan & Iman only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service. All products that are sent are insured by Ihsaan & Iman until you receive them.

Age limit

In order to shop at the Ihsaan & Iman online store you must be at least 18 years old.

Colours and handmade products

Notice that the colours of the products might be different from the website due to the computer you are using. Some handmade products are unique and therefore there are differences in stitching mostly in accessories. The colour of the unique handmade jewellery may also vary due to the creation process.

Out of stock items

At the time of placing your order. if  the choice of your item is out of stock, we will try to restock, deliver it to you in a timely manner.  If the item is in stock from a neaarest distribution center close to the shiiping address, we will dispatch your order as soon as possible. If the ordered item is not available in our stock locations, it will be removed from the website.

Confidentiality

Ihsaan &Iman takes responsibility for all personal details that you submit to us or which we receive from you when you register for purchases.

Contracts between Ihsaan & Iman and a customer are subject to these conditons and by the Finnish law only.

 We reserve all the rights to change the prices and the products.

 By making an order you accept our terms and conditions. Ihsaan & Iman may modify our conditions at any moment.

Inquiry

If you have any other questions please contact our customer service via email. info@ihsaaniman.com

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